After the v4.0 release last quarter, total support ticket volume surged 61% across all five product lines — a signal that the launch, while successful, created real friction for customers.

The Mobile App alone accounts for 870 tickets — more than double any other product line — driven largely by a breaking change in the authentication flow that affected millions of active users.

API & Integrations is the second-highest pain point at 590 tickets, with partners and enterprise customers struggling to remap webhooks after endpoint deprecations in the new release.

Core Platform sits at 340 tickets — meaningful volume, but largely routine billing and account questions that existing staff are already equipped to handle efficiently.

Analytics Suite and Admin Console together generate only 365 tickets combined, and both trend downward week-over-week as users self-serve through the new documentation hub.

The case is clear: Mobile App and API & Integrations represent 67% of all post-release tickets — these two lines are where new support headcount will have the highest immediate impact next quarter.